Satisfaction, PatientNCT04497922
Virtual White Boards for Patient Satisfaction
A study testing e-ink screen and Treatment as usual in people with Satisfaction, Patient and Covid19, run by Brigham and Women's Hospital at 1 site in United States.
Trial summary
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. Read more about this study
- Who is it for?
- Ages 18 years and older
- Conditions the study is for
- Satisfaction, Patient, Covid19, Emergencies
- What is being tested?
- e-ink screen and Treatment as usual
- Type of treatment
- Medical device, Lifestyle or therapy programme
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 100 participants
- Where
- 1 siteUnited States
- Study dates
- 25 Jan 2021to 1 Jul 2021
- Phase
- Interventional
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- No healthy volunteers
- Adult, Older adult
Who may be able to join
- Patients in emergency department at Brigham and Women's Hospital
- Triaged to designated emergency department pods outfitted with virtual white board
- Expected emergency department stay of at least four hours
- Able to speak and read english
- Not primary psychiatric complaint
Who cannot join
- Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
- Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
- Previously participated in the study.
- Has COVID-19 risk flag or confirmed COVID-19 in electronic health record
Trial locations and contacts
1 site in 1 country.
United States1 site
Brigham and Women's Hospital
Boston, Massachusetts, 02115
About this study
Official title: Improving Patient Satisfaction Through Information Display Using Virtual White Boards
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.
Read the detailed description
The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.
- Being tested
- e-ink screen, Treatment as usual
- Medical subject headings
- Patient Satisfaction, COVID-19, Emergencies, Personal Satisfaction
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
e-ink screenDevice
A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition
Treatment as usualBehavioural
Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.
| Study group | Role | What they receive |
|---|---|---|
| Treatment as usual in emergency department | Active comparator | Individuals triaged to a pod in the emergency department without rooms that are fitted with a virtual display screen Receives: Behavioral: Treatment as usual |
| Virtual white board | Experimental | Individuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen Receives: Device: e-ink screen |
What is being measured
The primary outcome is the main question the study is designed to answer.
emergency department satisfaction: likert scale
Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better
Measured: 30 minutes after disposition decision for patient
Quality of emergency department stay: likert scale
Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)
Measured: 30 minutes after disposition decision for patient
Secondary outcomes (1)
Preference for virtual white board
Question on preference for virtual white board compared to a standard emergency department room without a white board (1-4 likert scale, with 4 being strongly prefer white board room)
Measured: 30 minutes after disposition decision for patient
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted4 Aug 2020
- Study start25 Jan 2021
- Primary completion1 Jul 2021
- Study completion1 Jul 2021
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Publications (2)Papers the sponsor has linked to this study.
- Other trials for Satisfaction, PatientStudies of the same condition, open and under way.
- More trials run by Brigham and Women's HospitalThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Other
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Model description
- Randomized controlled trial
- Masking
- None (open label)
- Enrolment
- 100 participants (actual)
Sponsor and investigators
- Lead sponsor
- Brigham and Women's Hospital
- Sponsor type
- University, hospital or other
- Collaborators
- E-ink corporation
- Responsible party
- Principal investigator, Peter R Chai MD, Brigham and Women's Hospital
- Investigators
- Peter R Chai, MD MMS, Principal investigator, Brigham and Women's Hospital
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT04497922
- Sponsor's protocol ID
- 2020P002382
- Status last verified
- Jul 2026
- First submitted
- 30 Jul 2020
- Last updated
- 17 Jul 2026
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Publications
Keschner YG, Hasdianda MA, Miyawaki S, Baugh CW, Chen PC, Zhang HM, Landman AB, Chai PR. Assessing Patient Experience and Orientation in the Emergency Department with Virtual Windows. Proc Annu Hawaii Int Conf Syst Sci. 2022;2022:3994-3998.
PubMed 35024006Marshall ADA, Hasdianda MA, Miyawaki S, Jambaulikar GD, Cao C, Chen P, Baugh CW, Zhang H, McCabe J, Steinbach L, King S, Friedman J, Su J, Landman AB, Chai PR. A Pilot of Digital Whiteboards for Improving Patient Satisfaction in the Emergency Department: Nonrandomized Controlled Trial. JMIR Form Res. 2023 Mar 21;7:e44725. doi: 10.2196/44725.
PubMed 36943360
Study at a glance
From the registry record, last updated by the sponsor on 17 Jul 2026. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Improving Patient Satisfaction Through Information Display Using Virtual White Boards
- ClinicalTrials.gov ID
- NCT04497922
- Acronym / sponsor ID
- 2020P002382
- Study type
- Interventional
- Recruitment status
- Completed
- Enrolment
- 100 participants (actual)
- Lead sponsor
- Brigham and Women's HospitalUniversity, hospital or other
- Collaborators
- E-ink corporation
- Study start
- 25 Jan 2021 (actual)
- Primary completion
- 1 Jul 2021 (actual)
- Study completion
- 1 Jul 2021 (actual)
- First posted
- 4 Aug 2020 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.
Detailed description
The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.
Study design
- Primary purpose
- Other
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Number of arms
- 2
- Model description
- Randomized controlled trial
| Arm | Type | Receives |
|---|---|---|
| Treatment as usual in emergency department | Active comparator | Behavioral: Treatment as usualIndividuals triaged to a pod in the emergency department without rooms that are fitted with a virtual display screen |
| Virtual white board | Experimental | Device: e-ink screenIndividuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
Key inclusion criteria (5 listed)
- Patients in emergency department at Brigham and Women's Hospital
- Triaged to designated emergency department pods outfitted with virtual white board
- Expected emergency department stay of at least four hours
- Able to speak and read english
- Not primary psychiatric complaint
Key exclusion criteria (4 listed)
- Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
- Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
- Previously participated in the study.
- Has COVID-19 risk flag or confirmed COVID-19 in electronic health record
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| e-ink screenA virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition | Device | Virtual white board |
| Treatment as usualTreatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team. | Behavioural | Treatment as usual in emergency department |
Primary outcome
emergency department satisfaction: likert scale
Time frame: 30 minutes after disposition decision for patient
Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better
Quality of emergency department stay: likert scale
Time frame: 30 minutes after disposition decision for patient
Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)
1 secondary outcome
Preference for virtual white board
Time frame: 30 minutes after disposition decision for patient
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 17 Jul 2026.
- Results publication: PubMed 35024006Keschner YG, Hasdianda MA, Miyawaki S, Baugh CW, Chen PC, Zhang HM, Landman AB, Chai PR. Assessing Patient Experience and Orientation in the Emergency Department with Virtual Windows. Proc Annu Hawaii Int Conf Syst Sci. 2022;2022:3994-3998.
- Derived from this study: PubMed 36943360Marshall ADA, Hasdianda MA, Miyawaki S, Jambaulikar GD, Cao C, Chen P, Baugh CW, Zhang H, McCabe J, Steinbach L, King S, Friedman J, Su J, Landman AB, Chai PR. A Pilot of Digital Whiteboards for Improving Patient Satisfaction in the Emergency Department: Nonrandomized Controlled Trial. JMIR Form Res. 2023 Mar 21;7:e44725. doi: 10.2196/44725.
- Related InfoLink provided by the sponsor.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Peter R Chai, MD MMS principal investigator
Brigham and Women's Hospital
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing e-ink screen and Treatment as usual in people with Satisfaction, Patient and Covid19, run by Brigham and Women's Hospital at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 5 inclusion and 4 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 17 Jul 2026. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
emergency department satisfaction: likert scale (time frame: 30 minutes after disposition decision for patient). The study lists 2 primary outcomes in all. It is what the study was designed to measure, not a finding.
Where can I read the original study information?
On the ClinicalTrials.gov record for NCT04497922, which also lists 2 linked publications.
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 17 Jul 2026; AzTrials last refreshed its copy on 26 Oct 2026.