CommunicationCARE AIDETNCT06967350
Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
A study testing CARE & AIDET communication mode, CARE communication mode and AIDET communication mode in people with Communication and Service Recovery, run by Bao Yan at 1 site in China.
Trial summary
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. Read more about this study
- Who is it for?
- Any ageHealthy volunteers can take part
- Conditions the study is for
- Communication, Service Recovery
- What is being tested?
- CARE & AIDET communication mode, CARE communication mode and AIDET communication mode
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 75 participants
- Where
- 1 siteChina
- Study dates
- 19 Feb 2025to 31 Dec 2025
- Phase
- Interventional
- Are there results?
- Not yet: the study is under way
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages Any age
- All sexes
- Healthy volunteers accepted
- Child, Adult, Older adult
Who may be able to join
- (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.
Who cannot join
- (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Trial locations and contacts
1 site in 1 country. Contact the study team or a site near you to ask about taking part.
China1 site, 1 recruiting
- Recruiting
The fourth affiliated hospital,Zhejiang University school of medicine
Yiwu, Zhejiang, 14618
Ye Jia Yi, +86 0579-89935052, jigoulunli_zy4y@163.com
About this study
Official title: Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
Read the detailed description
This plan is a prospective study conducted by a certain center, aiming to explore the effect of adopting the combined communication mode of CARE and AIDET on improving the clinical communication ability of nurses when providing service remediation in outpatient care. This study strictly follows a unified research plan.
Researchers are not allowed to interfere with the clinical work of nurses. The training of communication mode education and training is arranged by the research training group. The enrolled nurses are randomly divided into three groups, and they respectively receive training in the CARE communication mode, the AIDET communication mode, and the CARE\&AIDET communication mode. During the training period, nurses are allowed to learn the communication mode, including theoretical lectures, case discussions, pre-operation practical assessment, and supervision of clinical pre-operation practical operations to identify problems and raise questions. However, they are not allowed to use other communication modes and communication skills that may affect the research results to ensure the validity of the research results.
Please note that the above translation is for reference only. Specific details may vary depending on the actual situation. The observation period starts from the time the nurses are enrolled and lasts until one month after the training ends. During the entire research period, researchers closely monitor the clinical communication ability of the nurses.
This study adopts a randomized controlled trial. The focus is on evaluating the effect of the combined communication mode in the target nurse group. Data on nursing staff working in outpatient care at a certain center is collected to enhance the representativeness and reliability of the research results. At the same time, to ensure the quality of the research data, a dedicated person will be responsible for data analysis and will not participate in the project research process to ensure that the data analysis and results are not affected, and any problems in the data will be discovered and corrected.
- Conditions
- Communication, Service Recovery
- Being tested
- CARE & AIDET communication mode, CARE communication mode, AIDET communication mode
- Keywords
- CARE, AIDET
- Medical subject headings
- Communication
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
CARE & AIDET communication modeOther
The new communication mode, which incorporates fundamental communication principles (AIDET) and service recovery strategies (CARE)
CARE communication modeOther
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services.
AIDET communication modeOther
AIDET is a nurse-patient communication mode that contains essential communication principles. Each letter represents a step for communication: Acknowledge, Introduce, Duration, Explanation, and Thank. It describes in detail the application and characteristics of the primary language in communication, logical and procedural.
| Study group | Role | What they receive |
|---|---|---|
| control group 1(CARE training) | Other | This study adopted a parallel control design and set up the CARE group as the control group 1. The nurses in this group received training on the CARE communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. Receives: Other: CARE communication mode |
| control group 2(AIDET training) | Other | This study adopted a parallel control design and set up the AIDET group as the control group 2. The nurses in this group received AIDET communication mode training: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. Receives: Other: AIDET communication mode |
| Experimental Group (CARE &AIDET) | Experimental | This study adopted a parallel control design and set up the CARE\&AIDET group as the experimental group. The nurses in this group received training on the CARE combined with AIDET communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. Receives: Other: CARE & AIDET communication mode |
What is being measured
The primary outcome is the main question the study is designed to answer.
The score of clinical communication ability of nurses
This score is obtained through Nurses' clinical communication ability Scale: The scale of nurses' clinical communication ability is a self-evaluation tool reflecting communication ability. The scale was developed by Zeng Kai himself and is highly recommended by Chinese scholars20. The scale has been widely used to evaluate team communication, basic verbal communication, essential non-verbal communication, emotional perception, emotional support, and difficult situation communication abilities among nurses and nursing students. The scale consists of 58 items in six dimensions. Using the Likert 5-point scale, each entry is assigned a score of 1 to 5, from "very poor" to "very good" on a scale of 58 to 290. Each entry is scored positively, and the higher the score, the better the communication ability. The Cronbach α of the scale was 0.978, and the retest reliability was 0.727.
Measured: One month before and after the training
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted13 May 2025
- Study start19 Feb 2025
- Primary completion31 Dec 2025 (estimated)
- Study completion31 Dec 2025 (estimated)
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for CommunicationStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Other
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Enrolment
- 75 participants (estimated)
Sponsor and investigators
- Lead sponsor
- Bao Yan
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor-investigator, Bao Yan, The Fourth Affiliated Hospital of Zhejiang University School of Medicine
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT06967350
- Sponsor's protocol ID
- KY-2024-023
- Acronym
- CARE AIDET
- Status last verified
- May 2025
- First submitted
- 12 May 2025
- Last updated
- 13 May 2025
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Study at a glance
From the registry record, last updated by the sponsor on 13 May 2025. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Research on the Construction and Application of a New Model of Outpatient Nurse-Patient Communication Based on CARE Combined With AIDET and Service Recovery Theory
- ClinicalTrials.gov ID
- NCT06967350
- Acronym / sponsor ID
- CARE AIDET / KY-2024-023
- Conditions
- Communication, Service Recovery
- Keywords
- CARE, AIDET
- Study type
- Interventional
- Recruitment status
- Recruiting
- Enrolment
- 75 participants (estimated)
- Lead sponsor
- Bao YanUniversity, hospital or other
- Study start
- 19 Feb 2025 (actual)
- Primary completion
- 31 Dec 2025 (estimated)
- Study completion
- 31 Dec 2025 (estimated)
- First posted
- 13 May 2025 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
Detailed description
This plan is a prospective study conducted by a certain center, aiming to explore the effect of adopting the combined communication mode of CARE and AIDET on improving the clinical communication ability of nurses when providing service remediation in outpatient care. This study strictly follows a unified research plan.
Researchers are not allowed to interfere with the clinical work of nurses. The training of communication mode education and training is arranged by the research training group. The enrolled nurses are randomly divided into three groups, and they respectively receive training in the CARE communication mode, the AIDET communication mode, and the CARE\&AIDET communication mode. During the training period, nurses are allowed to learn the communication mode, including theoretical lectures, case discussions, pre-operation practical assessment, and supervision of clinical pre-operation practical operations to identify problems and raise questions. However, they are not allowed to use other communication modes and communication skills that may affect the research results to ensure the validity of the research results.
Please note that the above translation is for reference only. Specific details may vary depending on the actual situation. The observation period starts from the time the nurses are enrolled and lasts until one month after the training ends. During the entire research period, researchers closely monitor the clinical communication ability of the nurses.
This study adopts a randomized controlled trial. The focus is on evaluating the effect of the combined communication mode in the target nurse group. Data on nursing staff working in outpatient care at a certain center is collected to enhance the representativeness and reliability of the research results. At the same time, to ensure the quality of the research data, a dedicated person will be responsible for data analysis and will not participate in the project research process to ensure that the data analysis and results are not affected, and any problems in the data will be discovered and corrected.
Study design
- Primary purpose
- Other
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Number of arms
- 3
| Arm | Type | Receives |
|---|---|---|
| control group 1(CARE training) | Other | Other: CARE communication modeThis study adopted a parallel control design and set up the CARE group as the control group 1. The nurses in this group received training on the CARE communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. |
| control group 2(AIDET training) | Other | Other: AIDET communication modeThis study adopted a parallel control design and set up the AIDET group as the control group 2. The nurses in this group received AIDET communication mode training: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. |
| Experimental Group (CARE &AIDET) | Experimental | Other: CARE & AIDET communication modeThis study adopted a parallel control design and set up the CARE\&AIDET group as the experimental group. The nurses in this group received training on the CARE combined with AIDET communication model: including theoretical lectures, case discussions, pre-operation practical assessment, and clinical pre-operation practical supervision. |
Who may qualify
- Sex
- All
- Healthy volunteers
- Accepted
- Age groups
- Child, Adult, Older adult
Key inclusion criteria (1 listed)
- (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.
Key exclusion criteria (1 listed)
- (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| CARE & AIDET communication modeThe new communication mode, which incorporates fundamental communication principles (AIDET) and service recovery strategies (CARE) | Other | Experimental Group (CARE &AIDET) |
| CARE communication modeCARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. | Other | control group 1(CARE training) |
| AIDET communication modeAIDET is a nurse-patient communication mode that contains essential communication principles. Each letter represents a step for communication: Acknowledge, Introduce, Duration, Explanation, and Thank. It describes in detail the application and characteristics of the primary language in communication, logical and procedural. | Other | control group 2(AIDET training) |
Primary outcome
The score of clinical communication ability of nurses
Time frame: One month before and after the training
This score is obtained through Nurses' clinical communication ability Scale: The scale of nurses' clinical communication ability is a self-evaluation tool reflecting communication ability. The scale was developed by Zeng Kai himself and is highly recommended by Chinese scholars20. The scale has been widely used to evaluate team communication, basic verbal communication, essential non-verbal communication, emotional perception, emotional support, and difficult situation communication abilities among nurses and nursing students. The scale consists of 58 items in six dimensions. Using the Likert 5-point scale, each entry is assigned a score of 1 to 5, from "very poor" to "very good" on a scale of 58 to 290. Each entry is scored positively, and the higher the score, the better the communication ability. The Cronbach α of the scale was 0.978, and the retest reliability was 0.727.
Results and safety
This study is still under way. Results are not available in the source record yet.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 13 May 2025.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part.
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing CARE & AIDET communication mode, CARE communication mode and AIDET communication mode in people with Communication and Service Recovery, run by Bao Yan at 1 site in China.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 1 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: looking for participants now, as of the sponsor's last update on 13 May 2025. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in China. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
This study is still under way. Results are not available in the source record yet.
How can a doctor refer a patient or contact the research team?
Contact Bao Yan (+8618806792850, byzj@zju.edu.cn), or a site near the patient. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
The score of clinical communication ability of nurses (time frame: One month before and after the training). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 13 May 2025.