Psychiatric DisorderNCT04693052
Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic
An observational study of Psychiatric Disorder and Mental Health Disorder, run by Northwestern University at 1 site in United States.
Trial summary
The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person… Read more about this study
- Who is it for?
- Ages 18 to 99 years
- Conditions the study is for
- Psychiatric Disorder, Mental Health Disorder, Stress
- How many people
- 605 participants
- Where
- 1 siteUnited States
- Study dates
- 10 Dec 2020to 31 Jan 2021
- Phase
- Observational
- Are there results?
- Yes, posted in the registrySummary in the doctors' view
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 to 99 years
- All sexes
- No healthy volunteers
- Adult, Older adult
Study population: People receiving mental health care at Northwestern Medicine during the COVID-19 pandemic
Who may be able to join
- Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.
Who cannot join
- Adults unable to access study questionnaires via computer or mobile device
Trial locations and contacts
1 site in 1 country.
United States1 site
Feinberg School of Medicine
Chicago, Illinois, 60611
About this study
Official title: Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic
The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.
Read the detailed description
Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.
- Being tested
- No interventions
- Keywords
- Telehealth, Telemedicine, Telepsych, Telepsychiatry, Telepsychology, Telemental health, Survey, Attitudes, COVID-19, pandemic, mental health, therapy, psychiatry
- Medical subject headings
- Mental Disorders, Adjustment Disorders, Behavior, COVID-19, Psychological Well-Being
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
No interventionsOther
This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic
| Study group | Role | What they receive |
|---|---|---|
| Mental Health patients starting pre-COVID | Patients receiving mental health care prior to and during the COVID-19 pandemic Receives: Other: No interventions |
What is being measured
The primary outcome is the main question the study is designed to answer.
Patient Choosing Telehealth as an Option for Future Care
Patients choosing telehealth or not for future case, or unsure)
Measured: At baseline
Comparison Between In-person and Telehealth
Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better
Items compared: Quality of mental health care, ability to express one self, time \& money savings, ease of managing responsibilities, length of wait times and appointments missed
Measured: At baseline
Patient Satisfaction With Telehealth
Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied)
No standard questionnaire. Internally developed questions
Measured: At baseline
Patient Comfort Using Telehealth
Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable)
No standard questionnaire. Internally developed questions
Measured: At Baseline
Patient Easy of Using Telehealth
Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult)
No standard questionnaire. Internally developed questions
Measured: At Baseline
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted5 Jan 2021
- Study start10 Dec 2020
- Primary completion31 Jan 2021
- Study completion31 Jan 2021
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Posted resultsParticipant flow, outcome measures and adverse events reported by the sponsor.
- Other trials for Psychiatric DisorderStudies of the same condition, open and under way.
- More trials run by Northwestern UniversityThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Other
- Time perspective
- Other
- Enrolment
- 605 participants (actual)
Sponsor and investigators
- Lead sponsor
- Northwestern University
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
- Investigators
- Jeffrey Rado, MD, Principal investigator, Northwestern University
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT04693052
- Sponsor's protocol ID
- STU00213696
- Status last verified
- May 2024
- First submitted
- 28 Dec 2020
- Last updated
- 16 May 2024
- Results posted
- Yes, on ClinicalTrials.gov
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- Undecided
Study at a glance
From the registry record, last updated by the sponsor on 16 May 2024. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Attitudes Towards Receiving Mental Health Care Using Telehealth During the COVID-19 Pandemic
- ClinicalTrials.gov ID
- NCT04693052
- Acronym / sponsor ID
- STU00213696
- Keywords
- Telehealth, Telemedicine, Telepsych, Telepsychiatry, Telepsychology, Telemental health, Survey, Attitudes
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 605 participants (actual)
- Lead sponsor
- Northwestern UniversityUniversity, hospital or other
- Study start
- 10 Dec 2020 (actual)
- Primary completion
- 31 Jan 2021 (actual)
- Study completion
- 31 Jan 2021 (actual)
- First posted
- 5 Jan 2021 (actual)
- Results
- Posted 16 May 2024
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.
Detailed description
Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.
Study design
- Observational model
- Other
- Time perspective
- Other
- Number of arms
- 1
| Arm | Type | Receives |
|---|---|---|
| Mental Health patients starting pre-COVID | – | Other: No interventionsPatients receiving mental health care prior to and during the COVID-19 pandemic |
Who may qualify
- Ages
- 18 to 99 years
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
- Study population
- People receiving mental health care at Northwestern Medicine during the COVID-19 pandemic
Key inclusion criteria (1 listed)
- Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.
Key exclusion criteria (1 listed)
- Adults unable to access study questionnaires via computer or mobile device
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| No interventionsThis is a self-reported survey study about receiving mental health care during the COVID-19 pandemic | Other | Mental Health patients starting pre-COVID |
Primary outcome
Patient Choosing Telehealth as an Option for Future Care
Time frame: At baseline
Patients choosing telehealth or not for future case, or unsure)
Comparison Between In-person and Telehealth
Time frame: At baseline
Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time \& money savings, ease of managing responsibilities, length of wait times and appointments missed
Patient Satisfaction With Telehealth
Time frame: At baseline
Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions
Patient Comfort Using Telehealth
Time frame: At Baseline
Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions
Patient Easy of Using Telehealth
Time frame: At Baseline
Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions
Results and safety
Loading the posted results from ClinicalTrials.gov…
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 16 May 2024.
- Posted resultsParticipant flow, baseline, all outcome measures and adverse events.
- Individual participant dataSharing planned: Undecided
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Jeffrey Rado, MD principal investigator
Northwestern University
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Psychiatric Disorder and Mental Health Disorder, run by Northwestern University at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 1 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 16 May 2024. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
Yes. Results are posted in the registry (first posted 16 May 2024). A summary is in the For doctors view, and the full results are on ClinicalTrials.gov.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Patient Choosing Telehealth as an Option for Future Care (time frame: At baseline). The study lists 5 primary outcomes in all. It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 16 May 2024.